We are happy to help with StackTheVerse.
Contact
Email david@lightlinelab.com or call 413-274-2624.
Lightline Labs LLC
PO Box 20111
New York, NY 10075
United States
We aim to acknowledge support and content-report messages within two business days.
What to include
- App problem: your iPhone model, iOS version, app version, what you expected, and what happened.
- Published poem: the poem link or short identifier.
- Order: your Shopify order number. Do not email payment-card details.
- Privacy request: the poem link and enough information for us to verify the request.
- Content report: the poem link, why you are reporting it, and any helpful context.
Common questions
Where are My Poems stored?
The iOS app's My Poems library is stored only on your device. It is not backed up to a StackTheVerse account. Deleting the app may permanently delete that local library.
Why is a published poem still online after I delete its local copy?
Publishing creates a public copy. Deleting a poem from My Poems removes only the device copy. Email us with the public poem link to request removal.
How do I report a public poem?
Use the report option on the poem screen or email david@lightlinelab.com with the poem link and reason.
Who handles merchandise orders?
Shopify handles checkout, and Printful produces and ships the physical item. Email us with your order number if the design, shipment, or checkout is not right.
Does StackTheVerse sell books?
No. Book links go to third-party sellers. Some are affiliate links, which may earn Lightline Labs LLC a commission from a qualifying purchase without changing the price you pay.